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Flixbus is a bus company that has been operational since 2013. The company provides service to over 100 destinations in Europe. While the company is popular for its low-cost fares, some customers have had negative experiences with Flixbus customer service. In this blog post, we will explore some of the complaints that have been made about Flixbus customer service and provide tips on how to best deal with any potential issues.
If you’re considering using Flixbus for your next European adventure, it’s important to be aware of some of the potential customer service issues that you may face. Here are a few complaints that have been made about Flixbus customer service:
- Long wait times on the phone: One of the most common complaints about Flixbus customer service is the long wait times that customers face when they try to call the company. If you’re trying to reach customer service, be prepared for a long wait.
- Difficult to understand customer service representatives: Another common complaint about Flixbus customer service is that the representatives can be difficult to understand. This is likely due to the language barrier, so it’s important to be patient when speaking with customer service.
- Unhelpful customer service: Some customers have found the Flixbus customer service to be unhelpful and unresponsive to their inquiries. If you’re not getting the help you need from customer service, it may be best to reach out to a different department or to speak with a supervisor.
If you’re facing any issues with Flixbus customer service, it’s important to remember that patience is key. The company is based in Europe, so there may be a language barrier that you have to deal with. In addition, the customer service representatives are likely dealing with a high volume of calls, so your call may not be a priority. However, if you’re persistent and polite, you should be able to get the help you need from Flixbus customer service.