Paytm customer care email id for complaint is the requirement of every user of Paytm. Paytm is leading E-commerce and mobile payment website in India. So that we will provide you with different contact information’s to contact a customer service team of Paytm. There are different ways to contact the customer service of any company. If you want to contact Paytm via email then you required the specific email Id of concern department.
| Details | Email Id or Support URL |
| Support | Support@one97.com |
| Online Query Ticket | https://paytm.com/care/ticket |
| Security Query | cybercell@paytm.com |
| Customer Query | https://paytm.com/care/ |
There are different ways to contact Paytm customer service department. You can email through their given above email id. Then you can also contact Paytm customer service via online query ticket. Then if you want to discuss regarding the security of the website or your personal data security then you can write to cyber cell of Paytm. You can approach customer care of Paytm through their contact numbers.
A telephone call to Customer care representative is the fast way to communicate your concern at the appropriate level of the company. But in this method, a high level of care is required.
Email and the online ticket are slower than a telephone call to customer care agent but in this method, you can present a lot of relevant details regarding your query.
Turn Around Time (TAT)
Paytm is a professional and well-organized company. For the comfort of customer, they have fixed the Turn around Time of every query. So that turn around time of query depends on the type of query. However, in following table, you can find the TAT of Paytm:
| Queries / Tickets | Turn Around Time (TAT) |
| First Response to Users Query / Concern | 24 Hours |
| Follow Up Queries | 48 Hours |
| Escalated Cases | 7 Days |
| NEFT to User’s Bank Account | 7 Days |
| Customer Grievances | 15 Days |
| Concern Raised to Nodal Officer | 15 Days |
Before selecting the communication media you have to keep in mind a few things in mind. One thing type of query and then the level of your query then communication media because your query will follow the specified time period which is called Turn around time (TAT). If you do not follow the instructions in mind then you will waste your time and also create panic. So that for better service from Paytm follow the instructions with TAT in mind.
