Contact TruConnect Customer Service Call Center Toll-Free Phone Number
TruConnect Customer Service Number:
(800) 430-0443
TruConnect Customer Care Hours:
Mon-Sat 5 AM – 9 PM PST
Official Website: TruConnect
TruConnect is a Mobile Virtual Network Operator (MVNO), founded in 2009, that offers prepaid and postpaid wireless telephone services through the Sprint, T-Mobile, and AT&T networks. The company is headquartered in Los Angeles, CA, United States of America.
TruConnect’s stated mission is to provide “no-contract, low-cost wireless plans and Lifeline cell phone service to eligible customers nationwide.” The company’s services are targeted at low-income and underserved consumers, including those who receive government assistance such as Medicaid, food stamps (SNAP), and Section 8 housing.
In March of 2016, TruConnect was acquired by Green Dot Corporation, a provider of prepaid debit cards and related financial services. Green Dot has stated that it intends to use TruConnect as a way to provide mobile banking services to underserved consumers.
TruConnect offers both prepaid and postpaid wireless plans, as well as Lifeline cell phone service for eligible customers. The company’s prepaid plans start at $10 per month for unlimited talk and text, while Data plans to start at $2.50 per MB. TruConnect’s postpaid plans start at $20 per month for unlimited talk and text, with Data plans starting at $5 per GB.
Lifeline is a government assistance program that provides discounts on monthly telephone services for eligible low-income customers. Lifeline service is available for free to eligible customers who either participate in certain government assistance programs or have an income that is at or below 135% of the federal poverty guidelines.
TruConnect also offers several no-contract wireless plans through its retail partners. These plans start at $19.99 per month for unlimited talk and text, with Data plans starting at $5 per GB. In addition to wireless service, TruConnect also offers a mobile hotspot device that can be used to connect up to eight Wi-Fi-enabled devices to the internet. The hotspot device is available for purchase or rent, and plans start at $19.99 per month for 2GB of data.
TruConnect has partnered with a number of national and regional retailers to sell its products and services. These retailers include Walmart, Target, Best Buy, 7-Eleven, and RadioShack. TruConnect products are also available online through the company’s website and various third-party websites.
As of February 2017, TruConnect has over 200,000 customers nationwide. The company plans to expand its customer base by offering new and innovative wireless plans and products. TruConnect also intends to continue its focus on providing affordable wireless service to underserved consumers.
Thank you for your interest in TruConnect! Our mission is to provide no-contract, low-cost wireless plans and Lifeline cell phone service to eligible customers nationwide. If you have any questions about our products or services, please don’t hesitate to contact us. Thanks again for choosing TruConnect!
TruConnect Customer Service
If you’re looking for a cell phone service with lower rates and no contracts, TruConnect may be the perfect option for you. TruConnect offers prepaid plans without activation or termination fees, so you can change or cancel your service at any time. Plus, their customer service is friendly and knowledgeable, so you can always get help when you need it. Whether you’re looking for a new cell phone provider or just want to compare rates, TruConnect is definitely worth considering.
Learn about TruConnect customer service and how to get the most out of your experience with this mobile carrier. TruConnect is known for its low prices and good customer service, but there may be some things you don’t know about the company that can help you save even more money or make your experience easier.
Here are some tips to get the most out of your TruConnect customer service experience.
1. Have your account information ready when you call.
When you call customer service, they will need to verify your identity before they can help you. Be sure to have your account number and PIN handy so that they can quickly pull up your information.
2. Know what you want to ask before you call.
Customer service representatives are trained to help you with a variety of issues, but they can’t read your mind. If you have a specific question or problem, write it down before you call so that you don’t forget to ask.
3. Be patient.
Like with any customer service call, there may be times when you have to wait on hold or when the representative is helping another customer. Try to be patient and understand that they are doing their best to help you.
4. Be polite.
Even if you are frustrated, remember to be polite to the customer service representative. They are more likely to be able to help you if you are respectful.
5. Ask for a supervisor if you are not satisfied.
If you feel like you are not getting the help you need, ask to speak to a supervisor. They may be able to offer additional assistance or escalate your issue to someone who can help.
You can make the most of your TruConnect customer service experience and get the help you need. Just remember to have your account information ready, know what you want to ask, be patient, and be polite. If you still don’t feel like you’re getting the help you need, don’t hesitate to ask for a supervisor. With these tips, you’ll be sure to get the most out of your customer service call.
