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ICICI Bank Customer Care Number

ICICI Bank Customer Care Number

Contact ICICI Bank Customer Care Call Center Toll-Free Phone Number

Call ICICI Bank Customer Care Number:

1800 1080

ICICI Bank Customer Service Number For Domestic Customers Travelling Overseas:


ICICI Bank Customer Care Number For Complaints and Feedback:

+911 800 200 3344

ICICI Bank Helpline Number For Headquarters:

+91 223 366 7777
+911 860 120 6699

ICICI Bank Customer Support Fax Number: 


Call ICICI Bank Customer Service Number For United States of America:

(866) 424-2448

ICICI Bank Customer Support Email Id:


ICICI Bank Limited Mailing Address:

ICICI Phone Banking Center,
ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot No. 12,
Nanakramguda, Serilingampally,
Hyderabad – 500032, India

ICICI Bank Corporate Office Address:

ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051

Official Website: ICICI Bank

ICICI Bank is one of the leading private sector banks in India. It was founded in 1994 and is headquartered in Mumbai, Maharashtra. The bank has a strong presence in the Indian financial sector, offering a wide range of financial products and services to its customers.

Products and Services:

ICICI Bank offers a variety of products and services to its customers, including:

  1. Banking Services: The bank provides traditional banking services such as savings and current accounts, fixed deposits, recurring deposits, and NRI banking.
  2. Loans: ICICI Bank offers a wide range of loan products, including personal loans, home loans, car loans, business loans, and loans against property.
  3. Credit Cards: The bank offers a range of credit cards with different features, benefits, and rewards.
  4. Investments: ICICI Bank offers investment options such as mutual funds, stocks, bonds, and insurance.
  5. Wealth Management: The bank provides wealth management services to high-net-worth individuals and families.
  6. Digital Banking: The bank offers a range of digital banking services such as mobile banking, internet banking, and digital wallets.
  7. Forex Services: The bank provides forex services to its customers, including currency exchange, travel cards, and remittances.

Branch Network:

ICICI Bank has a vast network of branches and ATMs across India. As of September 2021, the bank had 5,373 branches and 14,140 ATMs located in various parts of the country. Additionally, the bank also has a presence in 18 other countries through its subsidiaries and branches.

Awards and Recognitions:

ICICI Bank has won several awards and recognitions over the years for its innovative products and services, customer service, and financial performance. Some of the notable awards and recognitions include:

  1. Best Retail Bank in India at the Asian Banker Awards 2021
  2. Best Digital Bank in India at the Asiamoney Best Bank Awards 2021
  3. Best Large Bank in India at the Business Today-KPMG Best Banks Awards 2021
  4. Best Customer Service Initiative at the Indian Banks’ Association Banking Technology Awards 2021
  5. Best Credit Card for Premium Lifestyle at the Outlook Money Awards 2021

Financial Performance:

ICICI Bank is one of the largest banks in India in terms of assets and market capitalization. As of September 2021, the bank had total assets of INR 16.53 trillion (USD 222 billion) and a market capitalization of INR 5.37 trillion (USD 72 billion). In the financial year 2021, the bank reported a net profit of INR 16,192 crore (USD 2.2 billion).

How To Contact ICICI Bank Customer Care Department?

The ICICI Bank Customer Service Department is responsible for handling customer queries and complaints related to the bank’s products and services. The department ensures that customers’ concerns are resolved promptly and efficiently to enhance their banking experience.

The customer service department can be reached through various sources, including phone banking, email, chatbot, social media, and visiting the bank’s branches and ATMs. The department operates round the clock to provide support to customers across the globe.

The customer service team at ICICI Bank is trained to handle a wide range of queries related to banking products and services such as savings accounts, current accounts, loans, credit cards, insurance, and investments. The team also provides assistance with online and mobile banking, forex services, and NRI banking.

ICICI Bank has implemented various customer service initiatives to ensure customer satisfaction. Some of them are given below:

  1. Service Requests: ICICI Bank’s customers can raise service requests for any assistance or queries related to banking products and services through their mobile app or internet banking.
  2. Callback Facility: The bank provides a callback facility for customers who are unable to connect with the customer care team through phone banking. The customers can schedule a callback from the customer care team at their preferred time.
  3. Service Quality: The bank regularly conducts customer satisfaction surveys to gather feedback and improve its service quality.
  4. Grievance Redressal: ICICI Bank has a robust grievance redressal mechanism to ensure that customer complaints are resolved in a timely and efficient manner.

ICICI Bank provides various channels to contact their customer care, including:

  1. Phone Banking: You can call ICICI Bank’s customer care number at toll-free numbers from your registered mobile number or landline number to get assistance on banking products, services, and other queries.
  2. Email: You can also send an email with your query, and the customer care team will respond to you within 2-3 business days.
  3. Chatbot: ICICI Bank has a chatbot named iPal, which can help you with your queries related to banking services. You can access the chatbot through the ICICI Bank website or mobile app.
  4. Social Media: You can reach out to ICICI Bank’s customer care team through their official social media handles such as Twitter, Facebook, and Instagram.
  5. Branches and ATMs: You can visit any ICICI Bank branch or ATM to get assistance with your banking queries.

It is important to note that for security reasons, ICICI Bank may ask you to provide certain details such as your account number, registered mobile number, or customer ID to verify your identity before providing any assistance.

Overall, ICICI Bank’s customer service department plays a crucial role in maintaining customer satisfaction and loyalty by providing prompt and efficient support to customers across various channels.


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