Contact MTN Customer Care Call Center Toll-Free Phone Number
Call MTN Customer Service Toll-Free Phone Number From MTN Handset:
MTN Line: 135
Non MTN Line: 083 135
Call MTN Customer Care Number:
+2 711 912 3000
Contact MTN Customer Service Number For MTN Group Sharecare Line:
+2 780 020 2360
+2 711 870 8206
Contact MTN Customer Support Call Center Email Id:
sustainability@mtn.com
Contact MTN Customer Care Email Id For Investors:
investor.relations@mtn.com
MTN Corporate Office Address:
MTN Group Limited Innovation Centre
216 14th Avenue
Fairland, 2170
South Africa
Official Website: MTN Group
MTN is a South African mobile telecommunications company that operates in multiple countries across Africa and the Middle East. MTN is the largest mobile network operator in South Africa with over 30 million customers, and it is also the second largest telecommunications company in Africa.
MTN offers a range of services to its customers, including voice and data services, mobile money services, and digital content. The company operates on both 2G and 3G networks, and has recently rolled out 4G/LTE services in many areas.
MTN has a strong presence in South Africa’s major cities and towns, and has also invested in expanding its network coverage to more remote areas of the country. The company has also been at the forefront of introducing new technologies and innovations to the South African market, including mobile banking and mobile advertising.
In addition to its mobile services, MTN has also diversified into other areas such as digital services, including music and video streaming, as well as e-commerce and online payments. MTN is also a major player in the South African telecommunications infrastructure market, providing services to other mobile network operators and to government agencies.
Despite its success, MTN has faced some challenges in recent years, including regulatory issues and legal disputes in some of the countries where it operates. However, the company remains a major player in the South African telecommunications industry and continues to innovate and expand its services to meet the changing needs of its customers.
Why Do People Contact On The MTN Customer Care Department?
People contact the MTN customer care department for a variety of reasons related to their mobile services, including:
- Billing and Account Inquiries: Customers may have questions about their bills, account balances, and payment options.
- Service Issues: Customers may experience problems with their mobile service, such as dropped calls, poor network coverage, or slow data speeds.
- Technical Support: Customers may need help with technical issues related to their mobile devices, such as setting up their phones, troubleshooting problems, or accessing certain features.
- General Inquiries: Customers may have general questions about MTN’s products and services, including new promotions or offers.
- Complaints: Customers may have complaints about their service, such as poor customer service, billing errors, or unauthorized charges.
The MTN customer care department is available to assist customers with all of these issues, and strives to provide timely and effective solutions to help customers get the most out of their mobile service.
How To Contact MTN Customer Service Department?
There are several ways to contact the MTN customer service department, depending on your location and preferred method of communication. Here are some common methods:
- Call: You can call MTN customer care by dialing the toll-free number 135 from an MTN line or 083 135 from a non-MTN line. The customer care representatives will be able to assist you with your inquiries.
- Email: You can send an email to the abovementioned email id with your inquiries. Make sure to include as much information as possible about your issue or question.
- Live Chat: MTN offers a live chat service on their website where you can chat with a customer care representative in real-time. You can access the live chat by visiting the MTN website and clicking on the “Chat with us” button.
- Social Media: You can reach out to MTN customer care on social media platforms such as Facebook and Twitter. MTN has dedicated customer service accounts on these platforms where you can send a direct message or post your inquiries on their pages.
- MTN Stores: You can also visit any MTN store near you to speak with a customer care representative in person. You can find a list of MTN stores on their website.
Regardless of the method you choose, be sure to provide as much information as possible about your inquiry or issue to help the customer care representative assist you better.
