Contact Shein Customer Service Call Center Toll-Free Phone Number
Call Shein Customer Service Number:
Shein Customer Service Email Id For Support:
Shein Customer Care Email Id For Disputes:
Shein Customer Support Email Id For Complaint and Feedback:
Shein Customer Helpline Email Id For US Customers:
Shein Customer Service Email Id For Affiliates:
Shein Customer Service Live Chat Hours:
Daily: 06:00 – 21:00 (PST)
Shein Corporate Office Address:
ZOETOP Business Co., Limited
112 Robinson Road #03-01
Singapore, Singapore 068902
Official Website: Shein
Shein is an online fashion retailer that offers a wide range of clothing and accessories for women, men, and kids. The company was founded in 2008 in China and has since expanded its operations to many countries around the world, including the United States, United Kingdom, Australia, and Canada.
Products Offered: Shein offers a wide range of clothing products, including tops, dresses, swimwear, activewear, lingerie, shoes, and accessories. The company offers products in a variety of styles, including casual, formal, bohemian, and streetwear.
Pricing: One of the key selling points of Shein is its affordable prices. The company offers a wide range of products at prices that are often much lower than those offered by traditional fashion retailers. This is possible in part due to the fact that Shein has a direct-to-consumer business model and does not have the same overhead costs as brick-and-mortar stores.
Quality: While Shein’s prices are low, the quality of its products is often called into question. Some customers have reported issues with the quality of the clothing and accessories they receive, including poor stitching, thin and cheap material, and inaccurate sizing. However, other customers have reported positive experiences with Shein’s products and have praised the company for offering trendy styles at affordable prices.
Sustainability: Shein has faced criticism for its sustainability practices. In 2021, the company was accused of selling products made from animal fur, which it later pledged to stop doing. Shein has also been accused of contributing to the fast fashion industry, which is known for its negative impact on the environment and labor practices.
Shipping and Returns: Shein offers free shipping on orders over a certain amount and has a range of shipping options available. The company also has a generous return policy, allowing customers to return items for a refund or exchange within 45 days of purchase.
In conclusion, Shein is an online fashion retailer that offers a wide range of products at affordable prices. While the quality of its products is sometimes called into question, the company has a loyal customer base and has expanded its operations to many countries around the world. However, the company has faced criticism for its sustainability practices and impact on the fashion industry.
Why Do people Call Shein Customer Service Department?
People call Shein customer service department for a variety of reasons, including:
- Order Issues: Customers may call Shein’s customer service department to inquire about the status of an order, request changes to an order, or report a problem with an order, such as a missing or damaged item.
- Returns and Refunds: Customers may call Shein’s customer service department to request a return or exchange, or to inquire about the status of a return or refund.
- Sizing and Fit: Since Shein’s products are often sold at low prices, customers may have questions about the sizing and fit of the clothing and accessories. They may call customer service to ask for recommendations or to get help selecting the right size.
- Technical Issues: Customers may call Shein’s customer service department for technical support, such as if they are experiencing issues with the website or mobile app.
- Product Information: Customers may call customer service to get more information about a product, such as its material, care instructions, or availability.
Overall, customers call Shein’s customer service department for a variety of reasons related to their shopping experience with the company. Shein’s customer service team is available to assist customers with any issues they may have and to help ensure a positive shopping experience.
How To Contact Shein Customer Service Department?
Shein’s customer service department can be contacted through various methods. Here are some of the ways to contact Shein customer service:
- Online Chat: Shein has a live chat feature on their website, which allows customers to connect with a customer service representative in real-time. To access the live chat feature, go to the Shein website and click on the “Live Chat” button in the bottom right corner of the screen.
- Email: Customers can email Shein’s customer service department by filling out a form on their website. To access the form, go to the Shein website, scroll down to the bottom of the page, and click on the “Contact Us” link. Fill out the form with your name, email address, order number (if applicable), and your message.
- Phone: Customers can call Shein’s customer service department by dialing their toll-free number. The number is available on the Shein website under the “Contact Us” section.
- Social Media: Customers can reach out to Shein’s customer service team through their social media channels, including Facebook, Twitter, Instagram, and TikTok. Customers can send a direct message to Shein’s social media accounts with their inquiry or concern.
It’s important to note that Shein’s customer service department may have different hours of operation depending on the time zone and location. However, they strive to respond to all inquiries as quickly as possible.