Contact TELUS Customer Service Call Center Toll-Free Phone Number
Call TELUS Customer Service Number For Internet, TV and Home Phone:
TELUS Customer Support Number For Wireless Products and Services:
TELUS Customer Support Email Id For Wireless Products and Services:
TELUS Customer Care Number For Employer Solutions:
TELUS Customer Care Email Id For Employer Solutions:
TELUS Customer Service Phone Number For Health & Payment Solutions:
TELUS Customer Service Email Id For Health & Payment Solutions:
Telus Customer Care Phone Number For Other Products and Services:
310-2255 (use your local area code)
Telus Customer Care Phone Number For Other Products and Services:
BC/AB Customers Calling From Outside The Province:
Telus Customer Support Phone Number For QC Customers Calling From Outside of QC:
Telus Customer Service Number For Security Related Issues:
Telus Customer Service Number For Sales Expert:
Telus Customer Service Hours For Sales Expert:
Mon – Fri, 8 a.m. – 11 p.m. EST
Sat – Sun, 8 a.m. – 8 p.m. EST
Telus Corporate Office Address:
Telus Communications Inc
PO Box 7575 510 West Georgia St.
Vancouver, British Columbia V6B 8N9
Official Website: Telus
TELUS Customer Service: Your Gateway to Exceptional Support
Excellent customer service can make or break a company’s reputation in today’s fast-paced digital world. TELUS, a renowned telecommunications company, understands this fact all too well. With a commitment to providing top-notch customer support, TELUS has established itself as a leader in the industry.
Understanding TELUS: A Brief Overview
Telus Communications Inc., commonly known as Telus, is a Canadian telecommunications company that provides a wide range of communication and entertainment services. Founded in 1990, Telus has become one of Canada’s largest telecommunications companies.
Telus offers wireless and wired voice communication, internet connectivity, television, and healthcare services. The company operates across various segments, including:
- Wireless Services: Telus is a major player in the Canadian wireless market, offering mobile phone services to individual consumers and businesses. They provide a variety of plans, devices, and features to meet the diverse needs of their customers.
- Internet Services: Telus provides high-speed internet services using various technologies, including fiber-optic and DSL connections. They offer different speed options and packages catering to residential and commercial customers.
- Television Services: Telus Optik TV is the company’s television service that offers a range of channels, on-demand content, and features such as DVR capabilities. This service aims to provide an interactive and customizable TV-watching experience.
- Home Phone Services: Telus offers traditional landline phone services with various calling features and plans for residential customers.
- Healthcare Services: Telus Health, a division of Telus, focuses on providing digital solutions to the healthcare industry. They offer electronic medical records, pharmacy management systems, virtual care solutions, and more, aiming to improve the efficiency and quality of healthcare services in Canada.
Telus places a strong emphasis on corporate social responsibility and sustainability. The company is involved in various initiatives related to environmental conservation, community development, and digital literacy programs.
In terms of coverage, Telus operates primarily in Canada and competes with other major Canadian telecom companies like Bell Canada and Rogers Communications. The company has invested in expanding its network infrastructure to offer faster and more reliable services, especially high-speed internet and wireless connectivity.
Overall, Telus Communications Inc. is a significant player in the Canadian telecommunications landscape, providing various services to meet consumers’ and businesses’ communication and entertainment needs.
The TELUS Commitment to Customer Satisfaction
- 24/7 Accessibility
TELUS takes pride in its round-the-clock accessibility. They understand that issues can arise at any time, which is why they provide 24/7 customer support. Whether you have a billing query at noon or a technical problem at midnight, TELUS will assist you promptly.
- Knowledgeable and Friendly Representatives
When you contact TELUS customer service, you’re greeted by knowledgeable and friendly representatives. These professionals are well-versed in TELUS’s products and services, ensuring you receive accurate and helpful information.
- Quick Issue Resolution
One of the critical metrics of excellent customer service is swift issue resolution. TELUS excels in this regard, with a track record of resolving customer issues efficiently. They understand that your time is valuable, and they aim to provide solutions as promptly as possible.
The Tools of TELUS Customer Support
- Interactive Website
TELUS’s website is a treasure trove of information and self-help resources. Whether you need troubleshooting guides, FAQs, or account management tips, their website is designed to empower customers to find answers independently.
- TELUS My Account App
TELUS offers the My Account app for those who prefer managing their accounts on the go. This user-friendly app allows you to check your usage, pay bills, and even troubleshoot common issues with just a few taps on your smartphone.
Going the Extra Mile
- Personalized Solutions
TELUS recognizes that each customer’s needs are unique. They go the extra mile by tailoring solutions to your specific requirements. TELUS can assist you whether you need a customized data plan or an excellent technical fix.
- Community Involvement
Beyond providing top-tier telecommunications services, TELUS is committed to giving back to the community. They actively participate in various philanthropic initiatives, making them a socially responsible corporation.
In conclusion, TELUS customer service sets a high standard for excellence in telecommunications. Their dedication to accessibility, knowledgeable representatives, and innovative tools ensure that customers receive the support they need when they need it. TELUS goes above and beyond to provide personalized solutions and actively contributes to the betterment of society through community involvement.
- How can I contact TELUS customer service?
You can reach TELUS customer service through their website or phone or by visiting one of their retail stores.
- Does TELUS offer technical support for their services?
Yes, TELUS provides comprehensive technical support to ensure a seamless experience with their services.
- Can I manage my TELUS account online?
Absolutely! TELUS offers an intuitive My Account app and a feature-rich website for easy account management.
- Is TELUS involved in any charitable activities?
Yes, TELUS is actively involved in various community and philanthropic initiatives to make a positive impact.
- What sets TELUS apart from other telecommunications companies?
TELUS stands out due to its commitment to exceptional customer service, personalized solutions, and community involvement.